Privacy Policy — 21jilipark

This Privacy Policy ("Policy") describes how 21jilipark ("we," "us," "our," or "the Platform") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Player") who access or use the 21jilipark website at https://21jilipark.net and all associated services, features, and content (collectively, the "Service").

21jilipark is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. This Policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

By registering an account, accessing the platform, or otherwise using the Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the 21jilipark platform immediately.

21jilipark acts as the data controller in respect of the personal information collected through the platform. As data controller, 21jilipark determines the purposes and means by which your personal data is processed.

For all data privacy-related inquiries, requests, or complaints, you may contact our designated Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy. Our DPO is responsible for overseeing compliance with applicable data protection laws and ensuring that your rights as a data subject are upheld.

21jilipark collects the following categories of personal data from players and visitors to the platform:

3.1 Identity and Registration Data

• Full legal name as it appears on government-issued identification
• Date of birth (for age verification — players must be 21 years or older)
• Gender (optional, where provided)
• Nationality and country of residence
• Username and encrypted password

3.2 Contact Information

• Email address
• Mobile phone number
• Residential address (including city, province, and postal code)

3.3 Identity Verification (KYC) Documents

• Government-issued photo ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID)
• Proof of address (e.g., utility bill, bank statement dated within 3 months)
• Proof of payment method ownership where required

3.4 Financial and Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (e.g., GCash account reference, PayMaya, BPI, BDO, Metrobank account identifiers — we do not store full card numbers)
• Account balance history and bonus transaction records

3.5 Gaming Activity Data

• Game history, wager amounts, and outcomes
• Session duration and frequency of play
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

3.6 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Referring URL and pages visited on the platform

21jilipark collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically — through cookies, web beacons, and similar tracking technologies when you browse or interact with the 21jilipark platform.
• From third-party service providers — including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification services, and fraud prevention partners, where necessary to provide the Service.
• From regulatory and compliance sources — where required by law, including from PAGCOR or other competent Philippine authorities in connection with regulatory obligations.

21jilipark processes your personal data for the following specific, legitimate purposes:

Under the Philippine Data Privacy Act of 2012, 21jilipark processes your personal data on the following legal bases:

• Contractual necessity — Processing is necessary to perform our contract with you (i.e., to provide the gaming services you have registered for, process transactions, and manage your account).
• Legal obligation — Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and the Data Privacy Act itself.
• Legitimate interests — Processing is necessary for the legitimate interests of 21jilipark, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent — For optional processing activities such as marketing communications, we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time.

21jilipark does not sell your personal data. We may share your information with the following categories of recipients only to the extent necessary and for the purposes described in this Policy:

• Payment service providers — GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment processors, for the purpose of processing deposits and withdrawals.
• Identity verification providers — Third-party KYC and AML compliance service providers who assist in verifying player identities and screening against sanctions lists.
• Game technology providers — Licensed game studios and software providers whose games are hosted on the 21jilipark platform, to the extent necessary to deliver gaming services.
• Regulatory authorities — PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where required by law or regulatory obligation.
• Legal and professional advisors — Lawyers, auditors, and other professional advisors engaged by 21jilipark, subject to strict confidentiality obligations.
• Law enforcement — Where required by a valid court order, subpoena, or other lawful legal process issued by a competent Philippine authority.

21jilipark retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted, destroyed, or anonymized in accordance with 21jilipark's data disposal procedures and NPC guidelines.

21jilipark implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption — All data transmitted between your device and the 21jilipark platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Password hashing — Account passwords are stored using strong one-way cryptographic hashing algorithms. We never store passwords in plain text.
• Access controls — Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with data access undergo regular privacy and security training.
• Secure data centers — Player data is stored on secure servers with physical and logical access controls, regular vulnerability assessments, and intrusion detection systems.
• Regular security audits — 21jilipark conducts periodic security reviews and penetration testing to identify and remediate potential vulnerabilities.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 21jilipark:

• Right to be Informed — You have the right to be informed of how your personal data is being collected and processed, which is the primary purpose of this Privacy Policy.
• Right to Access — You may request a copy of the personal data that 21jilipark holds about you, along with information about how it is being processed.
• Right to Correction — You have the right to request correction of any inaccurate, incomplete, or outdated personal data we hold about you.
• Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object — You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability — Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint — If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines.

21jilipark uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze usage patterns. The following types of cookies are used:

• Strictly Necessary Cookies — Essential for the operation of the platform, including session management, login authentication, and security functions. These cannot be disabled without affecting platform functionality.
• Functional Cookies — Remember your preferences such as language settings, game preferences, and responsible gaming tool configurations to provide a personalized experience.
• Analytics Cookies — Collect anonymized data about how players use the platform, which pages are visited most frequently, and where technical errors occur. This data helps us improve the Service.
• Security Cookies — Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats to the platform and player accounts.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 21jilipark platform. For strictly necessary cookies, no opt-out is available as they are essential to the operation of the Service.

21jilipark strictly prohibits access to and use of the platform by individuals under 21 years of age. We do not knowingly collect personal data from minors. The 21+ age requirement is enforced through our KYC verification process, which requires all players to submit valid government-issued identification confirming their age.

If 21jilipark becomes aware that personal data has been collected from an individual under 21 years of age, we will immediately close the associated account, delete the personal data in question, and take appropriate action in accordance with applicable law.

21jilipark reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this page. Your continued use of the 21jilipark platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed of how we protect your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 21jilipark, please contact our Data Protection Officer:

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. For more information about your rights under the Data Privacy Act, visit the NPC's official resources.

For responsible gaming support, self-exclusion requests, or account closure, please visit our Responsible Gaming page or our FAQ section.